I have talked to kaiser now about 15 times trying to find out what doctor I need to see. If they aren't going to cover the evaluation just say so but everyone I talk to doesn't know, Will is too young to go to their department, talk with someone else....etc. I am so exhausted of saying the same things over and over. Can't anyone help us? It shouldn't be this hard!
I hear that a lot from people who have Kaiser. Funny I either hear that people hate them or like them. Sound like a bunch of azz clowns to me. At least in your situation.
There should be a patient advocate you can talk to and I would file a complaint with the insurance board. I would also get any kind of "it isn't a covered benefit" rejection in writing.