(I had this conversation recently with a lady who swore she
had been using computers since forever.)

Tech Support: "All right. Now click `OK'."

Customer: "Click `OK'?"

Tech Support: "Yes, click `OK'."

Customer: "Click `OK'?"

Tech Support: "That's right. Click `OK'."

Customer: "So I click `OK', right?"

Tech Support: "Right. Click `OK'."

(Pause.)

Customer: "I clicked `Cancel'."

Tech Support: "YOU CLICKED `CANCEL'???"

Customer: "That's what I was supposed to do, right?"

Tech Support: "No, you were supposed to click `OK'."

Customer: "I thought you said to click `Cancel'."

Tech Support: "NO. I said to click `OK'."

Customer: "Oh."

Tech Support: "Now we have to start over."

Customer: "Why?"

Tech Support: "Because you clicked `Cancel'."

Customer: "Wasn't I supposed to click `Cancel'?"

Tech Support: "No. Forget that. Let's start from the top."

Customer: "Ok."

(I spend the next fifteen minutes re-constructing the carefully
crafted setup for this lady's unique computer.)

Tech Support: "All right. Now, are you ready to click `OK'?"

Customer: "Yes."

Tech Support: "Great. Now click `OK'."

(Pause.)

Customer: "I clicked `Cancel'."

(And people wonder why my mouse pad has a target on it
labeled "BANG HEAD HERE.")

Been there done that...Only I have probably been the customer! LOL

LOL

That sounds like conversations I've had, but usually not about computers. Usually, I'm reading a map while someone else is driving...